The team at Holdsworth Real Estate value our tenants, past, current and future. Here are some handy tips, guides and forms to ensure your queries are answered as efficiently as possible. Can't find what you're looking for? Submit your query below and our friendly team will get back to you.

Application Form Information for Tenants EBM Tenant Insurance Information Maintenance Request Form Routine Inspection Guide Vacating Guide

Frequenty Asked Questions
I want to get a dog, is that OK?
Maybe. Before keeping any pets on the premises, it is important that you request permission, and that this permission is approved. Please make your request in writing to your Property Manager. They will then seek permission from the owner. If permission is granted, you will be advised in writing, and a Pet Bond of $260 must be paid by you, which will be lodged along with your Security Bond. Annexure A of your Lease outlines your responsibilities when keeping a pet at a rental property.
I can't make it into the office, how can I pay my rent?
Holdsworth Real Estate offers BPay facilities, so that you can pay your rent from the comfort of your home. BPay allows payments to be scheduled up to 90 days in advance! Your Property Manager will provide you with your personalised BPay details when you sign your lease.
I've moved in and now I want a few things changed, like some new paint in one of the bedrooms, and a hole in the carpet repaired. Can I demand these repairs are carried out by the landlord?
At the time of lodging your Application for Tenancy, you have the opportunity to make these requests. If the requests are of a superficial or decorative nature, the landlord may or may not agree to attend to this work out at their discretion.
Remember though, when you lease a property you are taking it "as is". The landlord is under no obligation to carry out non-essential refurbishment or repairs just because you'd like them to.
Can I repaint the walls?
Please seek permission, in writing, stating the specific nature of any refurbishment you wish to make, and we will contact the landlord for their approval. The landlord may accept or decline your request.
Who is responsible for making sure my belongings are insured?
You are.
The landlord will insure the property and their own contents, such as fixtures and fittings, but is not responsible for insuring your personal contents.
Please secure your own insurance policy.
Useful information on tenant insurance cover can be found at
I locked myself out - can you come and let me in?
During business hours, you may collect a spare key from our office and return it the same day.
Your Property Manager is not responsible for bringing keys to you.
After hours, please contact a locksmith to access your property, at your expense. If the locks need to be changed, please provide replacement keys to our office on the next business day.
Emergency repairs after hours
Help! I have no hot water and it's the weekend!
Please refer to your Information for Tenants handout for what constitutes an emergency repair.
Please advise your Property Manager of any non-emergency repairs on the next business day, and within 72 hours of the maintenance arising.
If the maintenance is of an urgent nature, please call the duty Property Manager on xxxxxxxx and give detailed description of the maintenance. Your Property Manager will attend to the maintenance as soon as is practicable.
Examples of Urgent Maintenance include:
  • Blocked toilet if there is only one toilet in the premises
  • No Electricity
  • Fire / Flooding
Examples of Non-Urgent Maintenance include
  • Stove/Oven not working
  • Any general repair
  • Hot water fluctuating in temperature
  • Reticulation not working
  • Leaking taps
  • Pest control
How do I terminate my tenancy?
If your lease has expired, you can give no less than 21 days written notice to vacate the property.
If your lease is still current, you can make a request to "break" the lease. Again, advise your Property Manager in writing, and they will in turn advise you of the costs associated with breaking your lease, and the process of re-letting the home. You can also find this information on your Lease Agreement.
The property I am renting is for sale. How much notice should I be given for prospective buyers wishing to look through the property?
The Residential Tenancies Act suggests that the Landlord or Agent may enter the property, for the purpose of showing the premises to prospective purchasers, at any reasonable hour and on a reasonable number of occasions, after giving the tenant reasonable notice.
How often can the Property Manager carry out routine inspections?
Normally the first routine inspection would be carried out after the first six to eight weeks, and thereafter on a quarterly basis.
You will be given 7 to 14 days' written notice of the intended inspection.
I have a periodic lease and the house has been sold, how much notice does the Owner/Property Manager have to give me?
Unless you have discussed and consented to alternative arrangements with your Landlord/Property Manager you are to be given written notice to move not less than 30 days.
What happens if I do not pay the agreed rent?
A basic obligation of a Tenant is to pay the rent. If the rent is not paid by the agreed date, then the Property Manager, on behalf of the Landlord, will seek to end the tenancy.
The tenancy may be ended through two alternatives:
Firstly, not less than one day after the rent should have been paid; the Property Manager/Landlord may issue a Breach Notice or Non Payment of Rent. This notice requires the tenant to pay all outstanding rent within 14 days.
If the rent remains unpaid, the Property Manager/Landlord may issue a Notice of Termination for Non Payment of Rent. This notice seeks to terminate the tenancy agreement and requires the tenant to leave the property within seven days.
Secondly, not less than one day after the rent should have been paid; the owner may issue a Notice of Termination for Non-Payment of Rent. The notice warns the tenant that unless the outstanding rent is paid within the next 7 days, the Property Manager/Landlord may apply to the court for an order to terminate the tenancy agreement.
What does it mean to be jointly and severally liable for payment of rent?
A lease will specify who the two parties signing the contract are. If several tenants sign a lease together they may be jointly and severally responsible for the fulfilment of all terms.
This means that if one of the tenants leaves early or fails to pay his or her share of the rent, the landlord can pursue any one of the tenants for the entire rent.
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