Moving home is a significant event, often filled with excitement for the future. However, for tenants, the end-of-lease process can be a source of stress, with one major hurdle standing between them and a new beginning: the final bond inspection.

In the current rental market, ensuring a smooth handover is more important than ever. A common point of friction is the property’s cleanliness. Here at Holdsworth Real Estate, we want to provide clarity for both our tenants and landlords to make the process seamless for everyone involved.

The Standard: What’s Expected?

The rule is simple: tenants are required to return the property in the same condition it was in at the start of their tenancy, accounting for “fair wear and tear.” This is where your Property Condition Report (PCR) is essential. This document, signed by both tenant and landlord at the lease’s start, is the benchmark against which the property’s final state is measured.

Choosing a Vacate Cleaner: A Word of Warning

To meet the high standards required, many tenants opt to hire professional vacate cleaners. While most are reputable, Consumer Protection has recently highlighted a rise in issues, including:

  • Cleaners who fail to return to rectify missed spots.
  • Incomplete jobs after payment has been made.
  • Accidental damage caused during the clean.
  • Refusal to offer refunds once keys have been returned.

To protect yourself and ensure your bond isn’t jeopardised by a poor-quality clean, always follow these steps:

  • Do Your Research: Check online reviews, confirm their ABN is active, and ask for references.
  • Avoid Full Upfront Payments: Never pay the full amount before the work is completed to your satisfaction.
  • Conduct a Walkthrough: Guide the cleaner through the property beforehand, pointing out any areas that need special attention.
  • Inspect Before Handover: Thoroughly check the work before you pay the final balance and hand the keys back to your property manager.
  • Keep All Receipts: Retain invoices for services like carpet steam cleaning or pest control as proof of completion.

Beyond the Clean: Your Final Checklist

A spotless property is just one part of a successful vacate. Remember to:

  • Remove all personal belongings.
  • Repair any damage that goes beyond fair wear and tear.
  • Leave the home in a condition comparable to your initial PCR.

By keeping your copy of the PCR handy and holding onto receipts, you create a clear record of the property’s condition and the steps you’ve taken to maintain it, making the bond refund process quicker and more transparent.

How We Can Help

Navigating the end of a lease doesn’t have to be overwhelming. As a REIWA member, our experienced property managers can guide you through the process, clarify expectations, and recommend trusted and vetted cleaners who we know deliver excellent results.

A little planning and clear communication are key to a stress-free move. If you’re a tenant preparing to vacate or a landlord with questions about the process, don’t hesitate to contact our expert property management team today.